Privacy Policy for Renuka Cabs

1. Introduction

At Renuka Cabs, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively referred to as “Services”).

This policy complies with:

• The Information Technology Act, 2000 (India)
• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable data protection laws

By accessing or using our Services, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when:

• Creating an account
• Making a booking
• Contacting customer support
• Participating in promotions

This includes:

• Full name
• Contact details (email, phone number, address)
• Demographic information (age, gender)
• Payment information (credit/debit card details, UPI IDs)
• Government-issued ID (for verification purposes)
• Travel preferences and history

2.2 Automatic Data Collection

We automatically collect certain information when you interact with our Services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clickstream data)
• Location data (with your permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and affiliates
• Social media platforms (when you log in via social media)
• Payment processors
• Fraud detection services

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Process and manage bookings
• Provide customer support
• Verify your identity
• Process payments
• Send booking confirmations and updates

3.2 Business Operations

Your data helps us:

• Improve our Services
• Develop new features
• Conduct research and analytics
• Prevent fraud and enhance security
• Comply with legal obligations

3.3 Marketing and Communications

With your consent, we may:

• Send promotional offers
• Share newsletters
• Conduct surveys
• Provide personalized recommendations

You can opt-out of marketing communications at any time.

4. Data Sharing and Disclosure

4.1 Service Providers

We share information with third-party vendors who assist with:

• Payment processing
• Customer support
• Marketing services
• Analytics
• Cloud storage

All service providers are contractually obligated to protect your data.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Ensure the safety of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security Measures

5.1 Technical Safeguards

We implement:

• SSL/TLS encryption
• Firewalls and intrusion detection systems
• Regular security audits
• Secure data storage protocols

5.2 Organizational Measures

• Limited employee access to personal data
• Confidentiality agreements
• Regular staff training on data protection

5.3 Incident Response

We have procedures in place to:

• Detect data breaches
• Contain security incidents
• Notify affected users when required by law

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Maintain business records

Typical retention periods:

• Booking data: 5 years
• Financial records: 7 years
• Marketing preferences: Until opt-out

7. User Rights and Choices

7.1 Access and Correction

You have the right to:

• Request a copy of your personal data
• Correct inaccurate information
• Update your preferences

7.2 Data Portability

You may request your data in a structured, commonly used format.

7.3 Deletion Rights

You can request deletion of your personal data, subject to legal requirements.

7.4 Marketing Preferences

Manage your communication preferences through:

• Account settings
• Unsubscribe links in emails
• Mobile app notifications settings

7.5 Cookie Controls

Adjust cookie settings via your browser or our cookie preference center.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data protection agreements
• Other legally approved mechanisms

9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect changes. Material changes will be communicated through:

• Email notifications
• Website banners
• App notifications

12. Contact Information

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:

Email: privacy@renukacabs.com

We will respond to all legitimate requests within 30 days.

13. Grievance Redressal

If you have concerns about our privacy practices, you may:

1. Contact our customer support
2. File a complaint with our Data Protection Officer
3. Lodge a complaint with the relevant data protection authority

This comprehensive Privacy Policy ensures transparency and builds trust with our valued customers while complying with global data protection standards.